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Senior Desktop Support Engineer

3 weeks ago

Kottayam, Kerala, India beBeeTechnical Full time  60,000 -  80,000
Job Overview

This role is a fantastic opportunity to utilize your technical skills and provide exceptional support to our organization's users.

As an accomplished Technical Support Specialist, you will be responsible for delivering top-notch technical assistance to employees across the company. Your primary duties will include hardware, software, and network-related issue troubleshooting while ensuring minimal disruption to business operations.

Key Responsibilities:

  • Provide on-site and remote support for desktops, laptops, printers, and peripherals.
  • Troubleshoot operating system and application-related issues (Windows, MS Office, email, etc.).
  • Install, configure, and upgrade end-user hardware and software as per IT policies.
  • Manage user accounts, access rights, and group policies in Active Directory.
  • Support connectivity issues including LAN, Wi-Fi, VPN, and IP telephony.
  • Coordinate with vendors for hardware repairs or replacements.
  • Log incidents and service requests accurately in the ITSM tool and follow through to resolution.
  • Assist with onboarding/offboarding activities (device setup, profile configurations).
  • Participate in IT asset inventory, audits, and compliance reporting.
  • Maintain documentation, FAQs, and user guides for common issues.

Requirements:

  • 3-5 years of experience in IT end-user support or desktop support.
  • Strong knowledge of Windows 10/11, Microsoft Office Suite, and basic networking.
  • Experience with Active Directory, Outlook/Exchange, and remote support tools.
  • Familiarity with ITSM/ticketing systems (e.g., ServiceNow, ManageEngine).
  • Understanding of IT security, endpoint protection, and patching.

Preferred Qualifications:

  • Bachelor's Degree in Information Technology or a related field.
  • Certifications such as CompTIA A+, Microsoft MCSA, or ITIL Foundation are a plus.
  • Experience supporting mobile devices and collaboration tools (Teams, Zoom, etc.).