Technical Support Specialist

1 week ago

Kottayam, Kerala, India beBeeCareer Full time ₹ 9,00,000 - ₹ 12,00,000

About Us

We are a global leader in digital transformation, partnering with startups, SMEs, and large enterprises across various industries since 2004. Our team of passionate professionals transforms visionary ideas into groundbreaking realities by delivering cutting-edge mobile apps, robust web platforms, and comprehensive IT solutions. With expertise in healthcare, finance, education, retail, and more, we craft tailored solutions that exceed expectations.

Our clients rely on us to provide top-notch technical support for Microsoft 365 services and desktop environments.

Job Overview

Flynnaut is seeking an enthusiastic and customer-focused L1 Support Engineer to provide first-line technical support for Microsoft 365 services and desktop environments with good communication skills.

This role involves troubleshooting, resolving IT issues, and ensuring a smooth end-user experience across our organization and knowledge of Office365 admin portals.

Key Responsibilities
  • Serve as the first point of contact for IT support via email, phone, or ticketing system.
  • Provide basic troubleshooting for Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive).
  • Support desktop environments: Windows OS, device setup, drivers, and peripheral support.
  • Assist with user account management in Azure AD / Office 365 (password resets, license assignment, MFA setup).
  • Escalate complex issues to L2 engineers while documenting troubleshooting steps.
  • Maintain accurate logs of issues and solutions in the ticketing system.
  • Provide end-user guidance on IT policies, best practices, and security awareness.
Requirements
  • Basic knowledge of Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).
  • Familiarity with Windows 10/11, desktop/laptop hardware, and network fundamentals (TCP/IP, DNS, VPN).
  • Office365 admin portal, Exchange online, Teams, SharePoint, Azure (must have)
  • Strong communication and problem-solving skills.
  • Ability to work in a team environment and provide excellent customer service.
What We Offer
  • Opportunity to gain hands-on experience with Microsoft 365 and desktop support in a real-world IT environment.
  • Mentorship from experienced IT engineers.
  • Career growth path from Intern → L1 Engineer → L2 Engineer.
  • Collaborative work environment with continuous upskilling.

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