Ecommerce Operations Manager

2 weeks ago

Indore, Madhya Pradesh, India beBeeCustomer Full time ₹ 5,00,000 - ₹ 10,00,000

Job Title: E-commerce Business Associate

About the Role:

We are seeking a customer-centric and cordial e-commerce business professional to drive all e-commerce activities. You should be able to forecast sales, resolve conflicts, and grow the business using positive customer experience.

Key Responsibilities:

  • To maintain long-term consumer relationships
  • Collaborate with the e-commerce manager in planning promotional offers and product discounts
  • Organize e-commerce operations
  • Manage online portals for clients
  • Manage online e-commerce accounts of clients
  • Respond to customer web inquiries regarding online merchandise or service orders
  • Assist customers with product selection, answer basic questions, and suggest various product options that are available
  • Understand client issues
  • Ensure prompt and proper resolution of client queries by providing additional information or escalating the issue
  • Take accountability and responsibility for assigned work

Required Skills and Qualifications:

  • Excellent written and verbal communication skills
  • Proficiency in MS Office and relevant software
  • Excellent organizational and time management skills
  • Ability to work collaboratively with other departments
  • Handle multiple projects/assignments simultaneously
  • Build client relationships

Benefits: This role offers a full-time position from our head office in Indore.

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