Network Operations Leader

Job Overview

We are seeking a seasoned Network Operations Leader to spearhead our network operations and drive business success.

Key Responsibilities:

• Team Leadership & Growth: Lead a high-performing team of networking professionals, guiding them in their roles and responsibilities while fostering a collaborative culture.
• Network Management: Oversee daily network operations to ensure optimal performance, availability, and security of IT infrastructure.
• Process Optimization: Develop and implement network-focused processes to enhance performance, strengthen security, and enable scalable operations.
• Cross-Location Coordination: Maintain consistent network service delivery across locations, ensuring seamless communication and collaboration.
• Client Alignment: Partner with cybersecurity and healthcare teams to ensure network services meet business objectives and comply with industry standards.
• Performance Analysis: Monitor key performance indicators (KPIs), conduct ticket audits, and use network performance metrics and root cause analysis to drive ongoing improvements.

Required Skills/Qualifications:

• Firewall and Switch Technologies: Expertise in Fortinet firewalls (FG200F), Sophos, and D-Link switches/APs for configuration and management.
• VPN & Remote Access: Proficiency in IPsec VPN, SSL VPN, SD-WAN, BGP, MPLS, and Zero Trust Network Access (ZTNA).
• Authentication & Access Control: Experience with LDAP, RADIUS, SAML, Azure MFA, DUO, Okta, Single Sign-On (SSO), and Active Directory/Azure Entra ID.
• Routing & Protocols: Advanced knowledge of TCP/IP, DNS, DHCP, HTTP/HTTPS, SSH, SSL/TLS, BGP, OSPF, SNMP, ARP, ICMP, and NAT.
• Network Monitoring & Troubleshooting: Skilled in Wireshark, TCP Dump, Traceroute, nslookup, Curl, PRTG Network Monitor, Prometheus, and Grafana for performance analysis.
• Virtualization: Experience with VMware vSphere, Hyper-V, and VirtualBox for virtualized environments.
• Cloud Technologies: Proficiency in AWS (EC2, VPC, IAM, S3, Cloud NGFW, Load Balancers, Direct Connect) and Azure (Virtual Machines, Azure AD, VNet, WebApp, Application Gateway).
• Operating Systems: Advanced administration of Windows Server (2019/2022), Linux, and macOS.
• Tools & Platforms: Expertise in Freshservice, ManageEngine, Jenkins (CI/CD), Ansible, Panorama (centralized firewall management), Zscaler (cloud security), and Miradore (MDM).
• Scripting for Automation: Proficiency in Python, PowerShell, or Bash for automating network tasks.
• Documentation and Training Delivery: Ability to create network diagrams, SOPs, user manuals, and deliver training to teams.
• ITSM Tools and SLA Management: Skilled in SLA tracking, ticket prioritization, and metrics reporting using ITSM platforms.

Good to have Skills/Qualifications:

• Network Performance Monitoring: Experience with NetFlow, SolarWinds, or Cisco Thousand Eyes for advanced traffic analysis.
• DevOps Integration: Familiarity with network automation tools like Cisco DNA Center or Ansible Tower.
• IoT Network Management: Knowledge of managing IoT devices and networks, especially in healthcare environments.
• Compliance Frameworks: Understanding of GDPR, HIPAA, or ISO 27001 for network security compliance.
• Load Balancing: Experience with F5 BIG-IP, Citrix ADC, or AWS Elastic Load Balancer.
• Network Virtualisation: Familiarity with VMware NSX or Cisco ACI for virtualized network environments.
• AI-Driven Networking: Exposure to AI-based network analytics tools (e.g., Juniper Mist AI, Arista Cloud Vision).
• Certifications: Certifications (e.g., FortiGate NSE 1 & 2, CCNP, CCNA, ITIL v4, CompTIA Network+, CISSP) are a plus.

Benefits: A challenging role in a dynamic environment, opportunities for growth and development, and a chance to make a meaningful contribution to our organization's success.

Others:

This is an exciting opportunity for a skilled Network Operations Leader to join our team and help us achieve our goals.