Director - Network Operations

1 day ago

Chennai, Tamil Nadu, India SYNCARP GLOBE LLP Full time

Looking for a "Director - Network Service Delivery" (Non-Infrastructure) for our leading global IT client.

15-20 Yrs experience in managing Network services delivery Back office operations.

Domain Knowledge Strong understanding of Network services, Service Fulfilment, Service Assurance, Inventory, Provisioning,.

Strong knowledge in any one of the core telco domain knowledge Wireline/Fibre, SDWAN/SASE, 5G.

How you'll contribute (Key Responsibility Areas):

- Part of the delivery leadership team for Network services practice.

- Expand on and ensure long-term relationships and success with one or more major clients in the CSP segment.

This leader is responsible to:

- Manage smooth delivery, Grow the revenue of the account and exceed targets and ensure Margin targets.

- Responsible to Build and manage large teams in the network services domain.

- Own the customer and ensure zero defect delivery culture with the teams.

- Responsible for CSAT and ESAT.

- Contribute for network service practice development - in terms of new enablers, solutions and go to market strategies.

What shall make you Successful (Must Have Experience):

- Strong delivery leader with making customer success mindset.

- Ability to thrive in a start-up type culture - This is fast growing practice within an established company with ambitious growth and look for dynamic leader.

- Domain Knowledge Strong understanding of Network services, Service Fullfillment , Service Assurance, Inventory, Provisioning and Closed loop automation.

- Strong knowledge in any one of the core telco domain knowledge Wireline/Fibre, SDWAN/SASE, 5G.

- Proven track record of managing project deliverables on time, under budget and quality.

- Experience in leading a team of individuals and driving team performance, as well as ability to manage key internal stakeholders.

Skills to develop the team:

- Relationships and Relationship-buildingDevelop and maintain strong client relationships.

- Strategic Thought Leader Needs to understand Clients respective strategies and priorities, how the parties can help each other achieve their goals, as well as execute, negotiate, and partner.

- Cross-functional Expertise Experience in driving cross functional teams.

- Strong partnerships across internal teams is required to execute on the wants and needs of the client.

- Communication Strong and clear communicator to all levels and functions.

- Ability to distill complexities to client and senior management, as well as synthesize issues, recommendations.

- Good understanding of Project Financials and key levers that influence profitability.

- A Technology Role model for the team, responsible for mentoring, motivating & leading the delivery team.

Good To Have Experience:

- Have experience working with Tier1 CSPs across Europe/UK/North America region.

- Pre Sales / Solutioning.

(ref:iimjobs.com)

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