Strategic Account Director

3 weeks ago

Bengaluru, Karnataka, India Social Beat Full time

Role Overview

As a key member of our team, you will play a critical role in driving business growth and client satisfaction. We are seeking an experienced Strategic Account Manager to join our team at Social Beat.

Key Responsibilities:

Client Servicing/Relationships:

  • Manage external stakeholder relationships, building strong, lasting connections with clients.
  • Act as the primary point of contact, addressing client needs and managing expectations.
  • Align services with clients' business objectives and regularly communicate updates and feedback.
  • Ensure client satisfaction, revenue growth, and client retention.

Project/Account Management:

  • Oversee project execution from initiation to completion.
  • Develop project timelines, allocate resources effectively, and monitor progress to ensure timely delivery.
  • Review presentations, reports, and creative assets for accuracy and quality.
  • Provide feedback and guidance to team members to improve deliverables.
  • Implement standards and processes to maintain consistent quality.
  • Track revenue and goals, ensuring alignment with client and company objectives.
  • Identify upsell and cross-sell opportunities to maximize client value and deepen share of wallet.
  • Explore ways to leverage technology to enhance client experiences and streamline operations.

Strategy and Ideation/Brainstorming:

  • Develop strategic plans to meet clients' objectives.
  • Analyze market trends and competitor activities to inform strategic decisions.
  • Collaborate with the strategy team to develop tailored strategies and evaluate their effectiveness.
  • Generate creative ideas and solutions to address client needs.
  • Ensure ideations align with client objectives and brand identity.

Overall Knowledge of Digital & Social Beat Offerings:

  • Possess a strong understanding of Social Beat's products and services.
  • Acquire expertise in various tools and platforms such as Meta, Google Analytics, Content, SEO, Marketplace, Influencer Marketing, and Marketing Automation.

Industry Trends, Market Analysis:

  • Conduct research to identify industry trends and market opportunities.
  • Analyze data and market reports to assess competitive landscapes.
  • Provide insights and recommendations based on market analysis.
  • Adapt strategies to capitalize on emerging trends and opportunities.

Requirements:

  • Bachelor's degree in Business, Marketing, or a related field.
  • 4+ years of experience in account management, client servicing, or a related role.
  • Proficiency in digital platforms and mediums (Google, Meta, YouTube, Affiliates, and other platforms) and how they impact growth of brands.
  • Proven experience in managing and growing client relationships.
  • Strong project management skills with the ability to manage multiple projects simultaneously.
  • Excellent communication and interpersonal skills.
  • Strategic thinker with the ability to analyze market trends and make data-driven decisions.
  • Experience in leading and mentoring a team.

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