Healthcare Operations Director

8 hours ago

Bengaluru, Karnataka, India beBeeTeamLeader Full time ₹ 60,00,000 - ₹ 80,00,000
Job Opportunity

The Team Leader/Healthcare Process role is a critical position in our organization, responsible for guiding a team of professionals.

Key Responsibilities:

  • Supervise a group of employees and ensure work monitoring in accordance with organizational policy and applicable legal requirements.
  • Provide effective coaching to team members, enabling consistent high-performance delivery.
  • Identify performance-related issues and develop an action plan for improvement.
  • Ensure service delivered meets contractual Key Performance Indicator (KPIs') expectations.
  • Communicate expectations to employees and provide timely updates.
  • Conduct Team Meetings to ensure expedient communication of relevant information. Schedule and organize team activities.

Requirements:

  • Experience in international healthcare or insurance process management.
  • Minimum 1 year as Team Leader experience in international business operations.
  • Strong analytical skills with expertise in operations matrices like Attrition, Shrinkage, CSAT, NPS, SLA.
  • Excellent communication and interpersonal skills.

Essential Skills & Knowledge:

  • Ability to lead team members, multi-tasking, prioritization, and meeting deliverables' timelines.
  • Ability to mentor, coach and provide direction to team members.
  • Highly motivated individuals with skills to develop and coach team members to achieve performance expectations.

Benefits include opportunities for professional growth and development, a collaborative work environment, and a competitive compensation package.

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