Business Process Associate

2 weeks ago

Hyderabad, Telangana, India beBeeCustomer Full time ₹ 40,00,000 - ₹ 80,00,000

Business Support Services Specialist Job Summary:

We are seeking a highly skilled professional to provide support services to our clients and ensure the smooth operation of business processes.

  • Talent Care Responsibilities:
    • Handle, redirect, or escalate inbound talent communication via phone call, texting, and emails
    • Support talent through a digital journey by assisting talent with profile creation/modification and onboarding steps
    • Encourage candidates to self select and match to jobs presented to them
    • Execute outbound communication to talent in onboarding stages for high priority or supply challenged markets nudging them to complete required steps for hiring and ready to select jobs
    • Execute outbound recruiting communication to existing talent pool regarding unfilled opportunities and solicit referrals
    • Validate talent skills
  • Administrative Responsibilities:
    • Document all activity and communication in Randstad systems
    • Participate and prepare for 1 on 1s with your leader, huddle, meetings, and quality audits
    • Execute the Randstad operation model as a best practice and contribute to the overall productivity of Operational Talent Solutions

Requirements:

  • Graduate degree
  • 3+ years of business experience dealing with client or customer communication
  • 4+ years of demonstrated success in recruiting, customer services, or sales preferred
  • Excellent oral and written communication skills in English and Spanish
  • Proficient and diverse technical skills for performing specific tasks and data accuracy
  • Experience in multitasking, prioritizing work, and effective time management skills
  • Agility to adjust to the flux and flow of a high volume and high pressure environment
  • Problem analysis and problem-solving skills with good judgment to determine appropriate solution and make decisions quickly
  • Ability to adapt quickly to changes in procedures, products, or systems to ensure up-to-date knowledge and effective service delivery

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