Process Associate

Genpact NYSE G is a global professional services and solutions firm delivering outcomes that shape the future Our 125 000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI Inviting applications for the role of Process Associate Developer Mortgage Client Service Officer Bank Operations Client Service Officers primary responsibility is to be a part of a high performing team that delivers to the desired business and client outcomes This role will assist the Team Manager in motivating their team and creating a client led culture Responsibilities Providing outstanding service to AMPs clients colleagues partners and stakeholders internal and external Case management enhanced customer due diligence Escalation of regulatory reporting matters Achievement of daily Key Performance Indicators of individual and team Meeting or exceeding quality assurance targets Effective Client Account Management to drive client advocacy Raising issues through the correct channels challenging positively and proactively working to overcome barriers Adding value to each client interaction by understanding the client needs and adapting to find the best service approach Identify and implement continuous improvements Liaise with clients internal business units law enforcement agencies industry representatives and other financial institutions Preferred qualifications Previous experience in a fast-paced client focused environment desirable General understanding of banking processes and products gained through previous banking experience Experience in working with multiple stakeholders across a wide range of business area Strong communication skills verbal communication Job specific capabilities required Ability to recognise analyse and solve problems Strong numeracy and communication both oral and written skills High level of attention to detail and commitment to quality Professional telephone manner with the ability to build rapport with clients stakeholders Flexible and willing to try different approaches to reach successful outcomes Understanding of the financial services industry Accountability in all aspects of case management Knowledge and experience in using complaints procedure Passionate about helping people and excited about a career in Client Service Positive attitude and desire to make a difference Thrives from working in a team environment with high performing people Ability to build effective working relationships with both internal external staff Conflict resolution and negotiation skills Strong understanding of team and business requirements Comfortable with being measured and is accountable for own performance and results Strives to identify efficiencies and improvements to how we operate Ability to handle high work volumes and perform effectively under pressure Time management and ability to keep to deadlines Desire and ability to constantly develop and maintain Client Service skills Experience in multi-tasking to meet all work requirements timeframes Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values diversity and inclusion respect and integrity customer focus and innovation Get to know us at www genpact com and on X Facebook LinkedIn and YouTube Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training