Business Growth Specialist

4 days ago

Bengaluru, Karnataka, India beBeeCustomerSuccess Full time ₹ 1,03,95,000 - ₹ 2,45,31,000

At the forefront of corporate travel and expense management, we are revolutionizing business practices through our innovative B2B SaaS platform.

Role Overview

The ideal candidate will own the complete customer lifecycle from onboarding through renewal and expansion.

Key Responsibilities:
  • Customer Onboarding & Scale-up

Demonstrate value to customers by conceptualizing and executing platform adoption campaigns. Analyze and fine-tune campaigns for improved results.

  • Customer Retention & Value Delivery

Understand each customer's unique business needs and objectives from travel and expense. Deliver insights in quarterly business reviews to drive customer loyalty.

  • Cross-functional Project Management

Collaborate with internal teams to sustain customer value. Act as a project manager to drive rapid resolution of customer requests.

  • Customer Advocacy Development

Turn customers into champions by securing testimonials and case studies. Cultivate customer references and facilitate referral opportunities.

  • Product & Market Intelligence

Gather customer feedback to inform product development. Collaborate with product teams on feature prioritization and provide market insights.

Ideal Candidate Profile

We are looking for a seasoned professional with:

  • 2-4 years of experience in customer success (min 1+ year in the US market)

Must-Have Skills:

  • Native-level English proficiency
  • Strong analytical capabilities (especially in data analysis)
  • Interest in understanding businesses and industries
  • Independent work style
  • Comfortable learning new software

Preferred:

  • Project management background
  • Email marketing and customer engagement experience

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