Cloud SaaS Product Operations Specialist

2 weeks ago


Bengaluru, Karnataka, India ALTERYX Full time

We're seeking a highly skilled Cloud SaaS Product Operations Specialist to join our team at Alteryx. As a key member of our Site Reliability Engineering discipline, you will be responsible for deploying, maintaining, and operating Alteryx's Cloud SaaS Products. This involves working closely with Product Engineering, Infrastructure Engineering, SRE, and Customer Service teams to ensure SaaS services are available and performant.

Key responsibilities include:

  • Deploying, provisioning, and maintaining Alteryx's Cloud SaaS products
  • Collaborating with product teams on non-functional requirements for SaaS products, including resiliency, security, and availability
  • Improving and configuring product observability and alerts, and automating remediation through programming
  • Serving as an escalation point for customer SaaS instances for availability, performance, and application behavior issues
  • Demonstrating critical thinking and a growth mindset, with a passion for learning new technologies quickly and applying that knowledge to address customer problems

Requirements include:

  • 2-4 years of experience with modern observability stacks like DataDog, Prometheus, Grafana, Kibana, Thanos, Loki, and the TICK stack
  • 2-4 years of experience designing, programming, and/or operating distributed systems software
  • 2-4 years of experience programming in Python, Go, Node.js, Java, .NET, or another modern programming language
  • 1-2 years of experience with Kubernetes, OpenShift, k3s, or another container orchestration technology
  • Experience troubleshooting and problem-solving skills related to containers or distributed systems
  • Experience with CI/CD technologies like ArgoCD, Jenkins, or another CD
  • Experience with AWS, GCP, Azure (a plus)
  • Experience debugging software issues and performing RCAs
  • Proficiency in Helm, Docker, and Jenkins
  • Ability to break down and discuss technical issues and solutions with non-technical team members

If you're a motivated and detail-oriented individual with a passion for Cloud SaaS Product Operations, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we're invested in building teams with a wide variety of backgrounds, identities, and experiences.



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