Senior Incident Resolution Specialist
2 days ago
Job Title: Senior Incident Resolution Specialist
">About the Role:
">We are seeking a highly skilled Senior Incident Resolution Specialist to join our team in Bangalore, India.
">Responsibilities:
">The successful candidate will be responsible for managing major incidents, ensuring they are logged, progressed, updated, authorised, expedited and resolved within the scope of the Service Level Agreement (SLA).
">This includes:
">- ">
- Using MIM experience to proactively support the management of high-severity incidents (P1 and P2)">
- Owning the major incident and driving it efficiently on both Bridge call and Chat">
- Assessing and agreeing business impact and incident severity level">
- Ensuring that appropriate internal escalation does not occur">
- Assessing the need for appropriate handover of responsibilities to maintain optimum performance of the recovery team over an extended duration">
- Highlighting risks and issues in actions identified during any major incident">
- Evaluating recovery actions to ensure that a recovery plan exists or is being actively produced">
- Suggesting workarounds and methods of speeding up the recovery of an incident">
Requirements:
">The ideal candidate will have 4-6 years of experience in incident management, with a strong understanding of service level agreements and SLA management. They should possess excellent communication and problem-solving skills, with the ability to work under pressure and think critically.
">What We Offer:
">As a Senior Incident Resolution Specialist with Tata Consultancy Services, you will receive a competitive salary of ₹18-22 lakhs per annum, depending on your experience. You will also enjoy a range of benefits, including medical insurance, retirement planning, and opportunities for career growth and development.
">Estimated Salary Range: ₹18-22 lakhs per annum
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