Digital Automation Specialist

7 days ago

Ahmedabad, Gujarat, India beBeeAdministrator Full time ₹ 18,00,000 - ₹ 22,00,000
Job Title

Key Job Responsibilities:

  • Act as the primary administrator of our CRM system, ensuring data integrity and platform optimization.
  • Handle user provisioning/deprovisioning and ensure smooth onboarding with proper workflows and training support.
  • Build and refine complex automation processes across Marketing, Sales, and Service Hubs to streamline lead management and customer engagement.
  • Audit existing setups, identify gaps, and optimize performance, structure, reporting, and automation processes.
  • Collaborate with internal teams (Marketing, Sales, Support, and Product) to gather requirements and develop solutions aligned with business goals.
  • Track campaign performance, sales pipelines, and service metrics through custom dashboards and reports.
  • Manage and optimize integrations with third-party tools like databases or analytics platforms.
  • Maintain clear and up-to-date documentation for automation processes and configurations.
  • Provide training to internal users and support adoption of best practices across the organization.
  • Ensure data hygiene, segmentation accuracy, and alignment with reporting needs.

Requirements:

  • 3 to 5 years of hands-on experience managing and administering a CRM system.
  • Deep expertise in workflow automation, lead scoring, pipeline management, and customer journey optimization.
  • Strong experience in API management, data flows, and SQL.
  • Excellent understanding of data segmentation, lifecycle stages, and CRM performance tracking.
  • Proven ability to work independently and take ownership of the CRM system.
  • Strong communication skills to convert business requirements into system functionality.
  • HubSpot certifications are a strong plus.

Preferred Skills (Bonus):

  • Experience working in a digital agency or SaaS environment.

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