Quality Transformation Expert

3 days ago

Gurgaon, Haryana, India beBeeSixSigma Full time ₹ 15,00,000 - ₹ 20,00,000
Senior Quality Leader

We are seeking a Senior Quality Leader to manage quality for distribution channels and drive quality, service excellence and innovation based projects and initiatives. The ideal candidate will have experience in lean six sigma, design thinking, project management, process excellence and business process management.

Key Responsibilities:

  • Execute high impact strategic transformational projects using suitable six-sigma methodology for distribution functions.
  • Mentor lean six sigma/design BB/GB projects for improving process efficiency, revenue and cost save/avoidance.
  • Facilitate change and stakeholder management as part of transformational programs and improvement projects.
  • Project management through robust governance, review structure and dash boarding to Sr. leadership, Sponsor, Champion and CFTs.
  • Work with project teams for representing the function/organization in various external/internal quality competitions.
  • Conduct internal/external benchmarking and in-sighting for best practice identification and replication.

Process Excellence (Business Process Management System, BPM)

  • Process identification, documentation and managing version controls.
  • Regular process gap analysis with business teams with solution identification and monitoring to ensure deployment.
  • Work with business training teams to design process level training and certification program and drive adoption in partnership with business.
  • Designing process flow diagrams on ARIS.

Quality Culture and Capability Building

  • Building and measuring quality DNA through optimum trainings and other initiatives (trainings include yellow belt, GB, BB, basic tools etc).
  • Reporting of quality initiatives to Sr. management.
  • Support in last mile deployment of all quality initiatives at functional level.

Required Skills and Qualifications:

  • Certified black belt experience is a must with knowledge of minitab tool.
  • Experience in design thinking, innovation other than DMAIC will be preferred.
  • Graduate with 8+ years experience in driving lean sig-sigma improvement and transformational projects in BSFI, preferable with experience in the insurance sector and in distribution functions.

Benefits:

The successful candidate will have the opportunity to work on high impact strategic transformational projects and drive quality, service excellence and innovation based initiatives.

Others:

The ideal candidate will have strong analytical and problem solving skills, excellent communication and presentation skills, facilitation and interpersonal skills and ability to work effectively in a team environment.

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