
Elevate Global Support Experience
4 days ago
We are seeking a seasoned Product Manager to elevate our Support Operations to a world-class standard.
About the Role
This is a rare opportunity to shape the future of support in a high-growth environment, making a tangible impact on our global operations.
Key Responsibilities:
- Assess opportunities and drive innovation by analyzing user behavior, leveraging data-driven insights, and validating hypotheses to continuously enhance our support platform.
- Lead the implementation of mandatory regulatory and compliance standards, seamlessly integrating them into our product roadmap.
- Manage the delivery of new features and requirements from other teams to elevate the member experience.
Requirements:
- At least 3 years of product management experience with a strong focus on the Customer Support vertical.
- Domain knowledge preferably in fintech, financial services or some other related field.
- Deep knowledge of the support landscape, including key players, emerging trends, and CRM systems.
What We Offer:
- Competitive salary.
- Self & Family Health Insurance.
- Term Life Insurance.
- OPD Benefits.
- Mental wellbeing through Plumm Learning.
- Development Budget.
- WFH Setup allowance.
- 15 days of Privilege leaves.
- 12 days of Casual leaves.
- 12 days of Sick leaves.
- 3 paid days off for volunteering or L&D activities.
- Stock Options.
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