Global Support Contract Specialist

To get the best candidate experience please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts Job Category OperationsJob DetailsAbout SalesforceWere Salesforce the Customer Company inspiring the future of business with AI Data CRM Leading with our core values we help companies across every industry blaze new trails and connect with customers in a whole new way And we empower you to be a Trailblazer too xe2x80x94 driving your performance and career growth charting new paths and improving the state of the world If you believe in business as the greatest platform for change and in companies doing well and doing good youve come to the right place Role DescriptionAn exciting opportunity to be a part of Salesforce Finance and the Revenue Operations Team As a Global SOPS Contract Specialist you are required to provide the highest level of internal support and guidance for Account Executives within our Global SMB businesses This guidance includes but is not limited to deal structure questions quote support contract support ACV calculations account customer org support and ensuring quotes comply to revenue company policy This role requires an individual who can work in a team environment be self-motivated extremely detail-oriented with demonstrated problem solving and decision-making skills Your ImpactProvide superior internal support and guidance for Account Executives including but not limit to deal structure questions order processing ensuring orders are in compliance to revenue company policy and all other pre-quote conversion support Work with Sales Rev Recognition and Legal on contract issues and provide suggestions and assistance for contract negotiation in order to ensure proper revenue recognition Create and modify quotes as required Ensure compliance with all company policies and responsible for SOX compliance Train Sales and in particular less experienced AEs and facilitate cross-training among the team Contributes ideas and innovations to improve upon existing systems work processes and procedures Create and update internal departmental Policies Participate in projects involving technical and financial concepts providing recommendations Review submitted contract and order forms for completeness accuracy and conformance to Sales Order Acceptance policy Work with Sales and Collections to assist resolution to customer billing investigations and disputes Share best practices with team members to enhance the quality and efficiency of support and contribute to the knowledge base Establish strong relationships with Sales Renewals Customer Support Managers Collections Adjustments Compensation Rev Rec Legal and other internal resources as appropriate Required Skills Experience2 years sales operations or order management experience and williningness to work in PST time zone Night Shift Must have strong research and problem-solving abilities Excellent interpersonal skills ability to articulate verbally and written willingness to appropriately debate difficult issues ability to think quickly Ability to excel in a fast growing fast paced environment delivering accuracy while managing to deadlines where adaptability is imperative Ability to understand broader business and financial issues juggle multiple projects and tasks and to work with deadlines and in a fast paced environment Extreme attention to detail Ability to clearly articulate case resolutions and actions required by Account ExecutivesThrives in a team environment Salesforce experience a plus Ability to work independentlyDegree or equivalent relevant experience required Experience will be evaluated based on the core competencies for the role e g extracurricular leadership roles military experience volunteer roles work experience etc AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment What does that mean exactly It means that at Salesforce we believe in equality for all And we believe we can lead the path to equality in part by creating a workplace thats inclusive and free from discrimination Any employee or potential employee will be assessed on the basis of merit competence and qualifications without regard to race religion color national origin sex sexual orientation gender expression or identity transgender status age disability veteran or marital status political viewpoint or other classifications protected by law This policy applies to current and prospective employees no matter where they are in their Salesforce employment journey It also applies to recruiting hiring job assignment compensation promotion benefits training assessment of job performance discipline termination and everything in between Recruiting hiring and promotion decisions at Salesforce are fair and based on merit The same goes for compensation benefits promotions transfers reduction in workforce recall training and education