Technical Problem Solver

5 days ago


Vellore, Tamil Nadu, India beBeeProblemSolver Full time ₹ 12,00,000 - ₹ 24,00,000
Senior IT Support Specialist

We are seeking an experienced Senior IT Support Specialist to provide exceptional technical support and resolve complex issues.

  • Responsibilities:
  • Troubleshoot and resolve technical issues involving hardware, software, networking, and enterprise applications
  • Provide senior-level support via phone, email, and chat for global users
  • Drive resolution for high-impact and escalated issues with timely follow-through
  • Mentor junior agents in best practices and knowledge resources
  • Develop and refine knowledge base articles to improve team consistency and issue resolution quality
Requirements:
  • Minimum 3 years of experience in technical support or service desk environment
  • Strong understanding of Windows operating systems, enterprise software, and end-user hardware
  • Proficient in Microsoft 365 and remote troubleshooting tools

Key Skills: Technical problem-solving, communication, teamwork, and knowledge management. This role requires a strong passion for delivering excellent customer experiences and driving process improvements.



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