
Technical Problem Solver
5 days ago
We are seeking an experienced Senior IT Support Specialist to provide exceptional technical support and resolve complex issues.
- Responsibilities:
- Troubleshoot and resolve technical issues involving hardware, software, networking, and enterprise applications
- Provide senior-level support via phone, email, and chat for global users
- Drive resolution for high-impact and escalated issues with timely follow-through
- Mentor junior agents in best practices and knowledge resources
- Develop and refine knowledge base articles to improve team consistency and issue resolution quality
- Minimum 3 years of experience in technical support or service desk environment
- Strong understanding of Windows operating systems, enterprise software, and end-user hardware
- Proficient in Microsoft 365 and remote troubleshooting tools
Key Skills: Technical problem-solving, communication, teamwork, and knowledge management. This role requires a strong passion for delivering excellent customer experiences and driving process improvements.
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