Technical Problem Solver

4 days ago

Vellore, Tamil Nadu, India beBeeSecurity Full time ₹ 6,00,000 - ₹ 10,00,000

Customer Success Specialist

Job Summary

We seek a skilled professional to provide technical assistance to customers and internal teams by troubleshooting, resolving, and documenting issues related to software solutions.

Our software is primarily built on Java and Python, with a strong focus on security technologies including PKI (Public Key Infrastructure). This is an excellent opportunity for early-career engineers who are passionate about customer success, problem-solving, and working on secure software platforms.

Key Responsibilities:
  • Respond to support tickets and technical inquiries from customers via email, chat, and ticketing systems.
  • Troubleshoot and resolve issues related to Java and Python-based applications.
  • Investigate and assist with cryptographic protocols, certificate validation, key management, and other PKI-related functions.
  • Reproduce customer-reported issues in internal environments and work with engineering teams for resolution.
  • Write and maintain support documentation, knowledge base articles, and diagnostic tools.
  • Escalate complex technical issues to senior support engineers or development teams as needed.
Required Skills and Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 2-3 years of experience in a technical support or engineering role.
  • Proficient in Java and Python for debugging and scripting tasks.
  • Understanding of PKI concepts including X.509 certificates, SSL/TLS, digital signatures, and keystores.
  • Familiarity with tools such as keytool, openssl, or similar.
  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication skills.
Benefits:
  • Competitive pay package.
  • Attractive policy, medical insurance benefits, industry-leading trainings.
What We Offer:
  • We welcome candidates rejoining the workforce after career break/parental leave and support their journey to reacclimatize too corporate.

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