Senior Documentation Strategist for IAM Platform
6 days ago
We are seeking an experienced Senior User Assistance Manager to lead our technical documentation team responsible for creating and maintaining comprehensive guides, API documentation, release notes, and knowledge base articles for our Identity and Access Management (IAM) platform.
Key Responsibilities- Develop and implement documentation standards, guidelines, and best practices to ensure consistency, quality, and accuracy across all documentation deliverables.
- Collaborate closely with cross-functional teams, including Product Management, Engineering, Customer Support, and Quality Assurance, to gather technical information and insights for documentation purposes.
- Create and maintain documentation project plans, schedules, and resource allocation to meet deadlines and deliver documentation milestones in alignment with product release cycles.
- Conduct regular reviews and audits of existing documentation to identify areas for improvement, updates, and enhancements based on customer feedback, product updates, and industry best practices.
- Serve as a subject matter expert (SME) on IAM concepts, features, and functionality, providing guidance and support to the technical documentation team and other stakeholders.
- Bachelor's degree in Technical Writing, Computer Science, Information Technology, or related field; Master's degree preferred.
- 5+ years of experience managing a technical documentation team, preferably in the field of IAM or cybersecurity.
- Extensive experience creating technical documentation for complex enterprise software products, including user guides, API documentation, release notes, and architecture articles.
- Strong understanding of IAM concepts, authentication protocols, access control mechanisms, and security best practices.
- Proficiency with documentation tools and platforms.
You will be an excellent fit for this role if you have:
- Excellent communication skills, with the ability to translate complex technical concepts into clear, concise, and user-friendly documentation for technical and non-technical audiences.
- Strong leadership and interpersonal skills, with the ability to mentor and develop technical writers, foster collaboration with product team, and build positive working relationships across team members.
- Detail-oriented, organized, and able to manage multiple documentation projects simultaneously in a fast-paced environment.
We offer a competitive salary range of $120,000 - $180,000 per year, depending on experience, plus benefits, including medical, dental, and vision insurance, 401(k) matching, and generous paid time off.
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