Service Engineer

2 days ago

Tiruchi, Tamil Nadu, India beBeeTechnical Full time ₹ 20,25,000 - ₹ 21,97,500
Job Overview

We are seeking a skilled Technical Support Specialist to provide comprehensive production support for tax management systems and their integration with ERP platforms.

This role requires both taxation expertise and technical troubleshooting capabilities to ensure accurate tax calculations and seamless system operations across multiple jurisdictions.

Key Responsibilities
  • Apply expertise in Indirect Taxation including Sales & Use Tax, VAT, GST, and Withholding Tax across different jurisdictions
  • Maintain and troubleshoot tax calculation rules, tax jurisdictions, and product taxability assignments
  • Support ERP integrations with Vertex (e.g., Oracle Fusion)
  • Ensure accuracy of tax rates, exemptions, and tax determinations
  • Manage tax configuration, tax categories, and exemption certificates within Vertex
  • Support tax reporting and compliance, including generating reports for tax filing and audit purposes
Requirements
  • Strong understanding of indirect taxation (Sales & Use Tax, VAT, GST, Withholding Tax)
  • 5+ years experience with Vertex tax systems and ERP integrations
  • Knowledge of tax calculation rules, jurisdictions, and product taxability assignments
  • Proficiency in SQL and data analysis
  • Experience troubleshooting API integrations and data feeds
  • Understanding of tax compliance reporting requirements
  • Familiarity with SOX audit requirements for tax processes
  • Experience with FBDI & ADFdi for data imports and updates
  • Strong problem-solving skills for complex tax calculation issues
  • Ability to document and communicate technical solutions effectively
Operational Support
  • Utilize Vertex Support Website for issue resolution
  • Create and manage support tickets
  • Access Vertex Knowledge Base, Release Notes, and Patches
  • Follow up on issue resolutions and track service requests
  • Test tax rate updates and system upgrades
  • Coordinate regression testing for ERP and Vertex quarterly updates

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