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Full Stack Technical Support Specialist

2 weeks ago

Morādābād, Uttar Pradesh, India beBeeTechnical Full time ₹ 1,00,00,000 - ₹ 1,50,00,000
Job Description:

This is a full-time position requiring relocation.

We are seeking a skilled professional to ensure the smooth functioning, maintenance, and enhancement of our enterprise-grade applications. This role combines deep technical expertise with strong problem-solving and user communication skills, preferably within the IT sector.

You will be responsible for supporting the application lifecycle, managing upgrades, ensuring service level agreements are met, and acting as a bridge between business users and technical teams.

Key Responsibilities:

  • Ensure business continuity of Appian applications and related databases (SQL Server).
  • First-level support: monitor systems, handle routine issues, job failures, perform first-level triage.
  • Second-level support: detailed troubleshooting, bug identification, environment support, workflow fixes.
  • Third-level support: deep-dive technical analysis, architecture-level guidance, complex integrations.
  • Manage and support application deployments, version upgrades, and infrastructure components.
  • Provide production support, resolve issues, and meet defined SLAs.
  • Collaborate with stakeholders for requirement gathering and ensure alignment with business goals.
  • Conduct workflow design and optimization using Appian BPM.
  • Troubleshoot and support templates and integrations.
  • Support integration components using APIGEE and Oracle Integration Cloud (OIC).
  • Analyze data and provide a resolution to business query on data.
  • Work closely with microservices architecture, understand DevOps pipelines.
  • Maintain traceability and transparency through tools such as JIRA.
  • Collaborate with application owners and IT teams to identify enhancements or fixes.
  • Communicate with business users to understand issues and deliver support effectively.

Required Skills and Qualifications:

Technical Expertise:

  • Appian BPM: design, development, and support.
  • SQL Server database management and support.
  • Core and Advanced Java.
  • JIRA.
  • Data Analysis.
  • Experience in the banking domain is a strong advantage.

Soft Skills:

  • Strong problem-solving skills and analytical mindset.
  • Excellent verbal and written communication.
  • Ability to work under pressure and manage multiple tasks.