
Senior Business Account Manager
2 days ago
Job Title: Client Relationship Manager
Key Responsibilities:
- Owning key accounts through targeted business development strategies.
- Translating client goals into strategic delivery plans, ensuring Service Level Agreement (SLA) adherence and quality.
- Managing Statements of Work (SOWs)/Master Service Agreements (MSAs), negotiations, renewals, invoicing, and collections.
Required Skills and Experience:
- 1-5 years in Client Relationship/Account Management or Business Development in IT Services/Consulting or IT Staffing.
- Proven revenue growth outcomes and strong stakeholder management skills.
- Contract management, negotiation, billing/invoicing experience.
- Working knowledge of Software Development Life Cycle (SDLC) and Agile methodologies.
Nice to Have:
- MSP/VMS experience, rate cards, compliance/SLA governance.
- Prior recruitment operations exposure, including Applicant Tracking Systems (ATS) and submittal quality.
Key Performance Indicators (KPIs):
- Revenue growth.
- Client satisfaction.
- Time-to-fill metrics.
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