CRM Campaign Lead

3 days ago


Nashik, Maharashtra, India beBeeCustomerRelationshipManagement Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Job Description

The Senior CRM Manager is responsible for leading the development and implementation of multi-channel CRM campaigns to enhance client relationships, drive customer engagement, and boost business growth. This role involves overseeing day-to-day client relationships, ensuring satisfaction by addressing bespoke requests, troubleshooting issues, and providing strategic CRM guidance.

Key Responsibilities:
  • Oversight of client relationships to guarantee satisfaction through tailored support and issue resolution.
  • Planning, development, and execution of targeted CRM campaigns to increase customer engagement, retention, and conversion rates.
  • Collaboration with clients to ensure timely, relevant, and aligned CRM campaigns that meet overall business objectives.
  • Segmentation of customer lists to deliver personalized and relevant campaigns to targeted audiences.
  • Employment of a test-and-learn approach to continually optimize campaigns.
  • Development and implementation of a comprehensive customer lifecycle strategy.
  • Maintenance of accurate and compliant customer databases in accordance with GDPR and other relevant regulations.
  • Utilization of data and analytics to measure campaign performance and track key metrics.
Requirements:
  • Bachelor's degree in Marketing, Business, or a related field.
  • Proven experience in CRM management.
  • Proficiency with CRM software and tools.
  • Strong Analytical Skills and experience with market segmentation.
  • Excellent Communication and Sales skills.
  • Proficient in Project Management.
Benefits:

This role offers the opportunity to work with a dynamic team, develop strategic CRM campaigns, and drive business growth.



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