Patient Support Specialist

3 days ago

Gulbarga, Karnataka, India beBeeCounsellor Full time ₹ 40,00,000 - ₹ 80,00,000
Patient Counsellor Job Opportunity

We are seeking a skilled and empathetic Patient Counsellor to join our healthcare team. The successful candidate will play a vital role in providing top-notch medical services and research opportunities.

Job Summary:

The Patient Counsellor will be responsible for counselling patients and their families regarding treatment procedures, financials, and post-treatment care. They will also handle patient inquiries, explain treatment options, and maintain follow-ups to ensure timely decision-making and admissions.

Key Responsibilities:

  • Counsel patients and their families on treatment procedures, packages, and post-treatment care.
  • Handle patient inquiries (walk-ins, calls, and online leads) and convert them into registrations/bookings.
  • Explain treatment options in a clear and empathetic manner.
  • Maintain follow-ups with patients to ensure timely decision-making and admissions.
  • Collaborate with doctors, nursing staff, and other departments for seamless patient coordination.
  • Achieve monthly counselling and conversion targets set by management.
  • Maintain accurate patient records, counselling reports, and feedback for continuous improvement.
  • Support marketing and promotional activities to enhance patient awareness and reach.

Requirements:

  • Bachelor's degree in any field (Healthcare/Management preferred).
  • Proven experience in sales, customer service, or patient counselling (healthcare/hospital background preferred).
  • Excellent communication, persuasion, and interpersonal skills.
  • Target-driven with a positive and empathetic attitude.
  • Proficiency in MS Office and hospital management software (preferred).

About Us:

We are committed to delivering compassionate care to our patients. Our hospital is dedicated to enhancing healthcare delivery through innovation and research.

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