Senior Business Critical Incident Resolution Specialist

6 days ago

Kota, Rajasthan, India beBeeIncident Full time ₹ 1,29,60,000 - ₹ 2,59,20,000

Job Summary

As an Incident Manager, you will be the link between Support, Engineering, and Infrastructure teams. You will drive the investigation of production issues in our application, a SaaS product consisting of Spring based microservices, ML models, and data pipelines hosted within the AWS infrastructure.

This is an engineering position focused on incident management. You will enable better customer experiences by providing timely information about product issues and facilitating issue resolution.

Key Responsibilities
  • Investigate production issues raised by customers, Support, and Engineering
  • Work as a liaison between Support and Engineering to facilitate issue resolution, root cause analysis (RCA), and drive the implementation of learnings
  • Create and track progress of problem tickets in Jira
  • Perform log file analysis with Datadog
  • Debugging of basic REST API calls for investigations
  • Execute SQL database queries to provide more information for investigations
Requirements
  • 8 years of experience in IT (SRE, sysadmin, developer, QA, technical support)
  • University degree in a relevant field
  • Strong analytical, problem-solving, and collaboration skills
  • Data analysis skills - creating and interpreting dashboards
  • Project management and documentation skills such as Jira and Confluence
  • Excellent written and verbal communication skills
Desirable Skills
  • Cloud infrastructure components
  • Experience with REST APIs and tools e.g. Postman
  • Experience with application logging/monitoring tools e.g. Kibana, Datadog;
  • Experience with SQL, Linux & Network environments

Benefits include direct contribution to greater customer satisfaction and assistance to Sales teams.

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