Hospital Ambassador

1 week ago

Navi Mumbai, Maharashtra, India beBeeCustomerCare Full time ₹ 8,00,000 - ₹ 12,00,000

We are seeking a proactive and empathetic individual to serve as the face of our organization. The ideal candidate will be a warm, organized, and detail-oriented professional responsible for ensuring a positive and seamless experience for all customers.

Key Responsibilities

  • Provide exceptional customer service by greeting all guests with warmth and politeness, guiding them to their required area.
  • Attend to all guests promptly, coordinate services as per their needs, and recognize repeat customers with personalized greetings.
  • Assist customers with filling out registration and other necessary forms, then complete the registration process to generate UHID Cards.
  • Provide special attention to VIP customers, ensuring all departments are alerted for smooth service delivery.
  • Keep customers comfortable and updated on any changes to their schedule.
  • Listen attentively to customer queries, respond appropriately, and escalate complex issues to a senior team member.
  • Provide timely updates on patients to their relatives.
  • Coordinate patient movement to consultant chambers, tracking waiting patients, and scheduling walk-in patients as open slots become available.
  • Make reservations for beds, booking the appropriate bed type as required.

Administrative Duties:

  • Utilize the Hospital Information System to prepare bills by accurately entering all lab orders, medications, and services.
  • Ensure all daily reports from various floors and areas are sent to the concerned authority without fail.
  • Maintain daily records, including a New Registration Tracker, OPD count, and daily collections.
  • Ensure the general cleanliness and welcoming atmosphere of the floor, including stocked magazine and pamphlet stands, and ambient music in the OP area.

Service & Inter-departmental Coordination:

  • Embody the Service Vision by delivering personalized and empathetic care to every customer.
  • Engage respectfully and build rapport with clinicians and colleagues.
  • Coordinate with support departments to ensure customers are comfortable and that services meet established standards.

Educational Qualifications:

  • A bachelor's degree in a relevant field is preferred.

Required Skills:

  • Customer Service: Exceptional interpersonal skills with a polite and empathetic demeanor.
  • Organizational Skills: Excellent ability to manage multiple tasks, from registration and billing to coordinating patient movement.
  • Communication: Strong verbal and written communication skills to interact effectively with customers, families, and staff.
  • Attention to Detail: Meticulous in handling documentation, billing, and data entry.
  • Problem-Solving: The ability to calmly and effectively resolve customer queries and escalate issues when necessary.
  • IT Proficiency: Familiarity with hospital information systems and administrative portals.
  • Teamwork: A proactive and collaborative mindset to ensure smooth inter-departmental operations.

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