Senior Customer Advocate

5 days ago


Gurgaon Gurugram Hyderabad Secunderabad Telangana, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 12,00,000

Job Title:

Customer Service Representative



Key Responsibilities:

  • Resolve customer queries, complaints, and requests via phone in a timely manner.
  • Provide accurate product information, troubleshoot customer issues, and offer solutions in real-time.
  • Maintain a positive, professional attitude in every customer interaction.
  • Record and document customer interactions, complaints, and feedback for quality improvement purposes.
  • Follow up with customers to ensure satisfaction and resolve any outstanding issues.
  • Escalate complex or unresolved issues to the appropriate team for further action.
  • Collaborate with team members to ensure seamless customer support.
  • Assist in achieving customer service performance metrics such as call handling time and customer satisfaction.
  • Adhere to company policies, guidelines, and service standards.
  • Promote products or services to customers when appropriate.


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