Cultural Ambassador

Transform the Employee Experience

This role focuses on driving cultural assimilation and engagement across institutions, schools, PU colleges, early years centres, and Head Office.

Key Responsibilities:

• Conduct structured 15/30/60/90-day onboarding sessions with new employees.
• Develop a framework to capture expectations vs. achievements for the 30/60/90-day employee journey.
• Ensure probation review processes integrate 90-day feedback, providing managers with data-backed insights.
• Design and implement engagement programs for various Ekya institutions.
• Develop an annual engagement calendar including recognition events and team-building initiatives.

Onboarding Experience & Employee Journey:

• Own the end-to-end onboarding process ensuring smooth transition into company culture.
• Maintain an employee journey dashboard highlighting milestones, feedback, and engagement scores.
• Provide actionable insights to managers improving retention during the probation period.

HR Analytics & Reporting:

• Generate HR dashboards and reports with actionable insights for leadership.
• Analyse HR data to identify engagement, attrition, and sentiment trends.
• Partner with Senior Manager – HR Ops:
• You: Gather feedback, track onboarding, engagement, and performance alignment from employees.
• Ops: Own system administration of PMS/OKR platforms deadlines and compliance.
• Together: Collaborate to create holistic performance dashboards blending people insights with operational accuracy.

Surveys & Insights:

• Design and manage employee pulse and exit surveys.
• Analyse survey data deriving actionable insights and share findings with leadership.
• Recommend and implement changes based on outcomes strengthening satisfaction and retention.

Transparent Communication & Tools:

• Lead the adoption of collaboration tools like Slack.
• Drive internal communication campaigns building trust and clarity across employees.
• Ensure timely and transparent HR updates are received by all employees.

Stakeholder Collaboration:

• Collaborate with institution leaders to localize engagement initiatives.
• Align engagement with organizational goals and objectives.
• Act as a bridge between employees and HR leadership ensuring employee voices are heard and acted upon.

Process Improvement & Initiatives:

• Identify and implement process improvements in employee experience and onboarding.
• Stay updated with best practices in HR management.
• Lead special projects enhancing organisational culture and alignment.

Key Deliverables:

• A tailored annual engagement calendar.
• A structured monitored 30/60/90-day onboarding journey with integration of probation review.
• Effective Slack adoption strategy.
• High-quality employee surveys with actionable insights.
• Regularly updated employee journey dashboards presented to HR and leadership.
• Tangible improvements in employee satisfaction retention and engagement metrics.

Qualifications & Skills:

• Bachelor's/Master's degree in HR or Business Administration.
• 4+ years' experience in HR engagement, employee lifecycle management or related roles.
• Strong analytical skills with experience in HR analytics tools and reporting.
• Experience designing structured onboarding frameworks.
• Excellent communication interpersonal and problem-solving skills.
• Experience with survey design data analysis and presentation.
• Proficiency in Slack MS Excel and/or data visualization tools.