Morpheus Engineer

4 weeks ago

Bengaluru, Karnataka, India Hewlett Packard Enterprise Full time
About the Role

We are seeking a highly skilled Morpheus Engineer to join our HPE Operations team. As a key member of our team, you will be responsible for delivering exceptional support services to our global customers.

Key Responsibilities
  • Resolve customer issues via telephone, email, or remote sessions.
  • Identify and escalate issues in a timely manner to vendor according to process guidelines.
  • Leverage internal technical expertise to provide effective solutions to customer issues.
  • Collaborate with other technology teams to diagnose and isolate complex issues.
  • Maintain quality on case documentation, SLA timeframes, and operational metrics.
Requirements
  • Bachelor's degree in Engineering (or Equivalent).
  • Minimum 5 years of relevant experience in Enterprise Managed Service environment.
  • Certification on the latest track of Morpheus Certified Administrator is an added advantage.
  • Flexible to work in 24/7 support environment.
Technical Skills
  • Install, Maintain and Configure Morpheus infrastructure.
  • Experience in Morpheus Identity and Access.
  • Experience in Morpheus Provisioning concepts.
  • Experience in Morpheus multi-tenant models.
  • Experience in Morpheus self-service.
Non-Technical Skills
  • Excellent written and verbal communication skills.
  • Commitment to deliver high quality product and solution support.
  • Must achieve excellent customer satisfaction.

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