Tier 2 Engineer – Morpheus

4 weeks ago

Bengaluru, India Hewlett Packard Enterprise Full time

Tier 2 Engineer – Morpheus

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.



Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.


Job Description:

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.


What you’ll do:


As a part of MS Morpheus support team deliverables, the engineer is required to have strong Admin, Operate and Manage skills in Morpheus to provide services for global HPE customers. Candidate should have a strong customer focus, sensitivity in dealing with diverse cultures, ability to learn and adapt quickly.


  • Resolve customer’s issues via telephone, email, or remote sessions.
  • Identify and escalate issues in a timely manner to vendor according to process guidelines.
  • Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
  • Collaborate with other technology teams in diagnosing and isolating the cause of complex issues.
  • Maintain quality on case documentation, SLA timeframes and operational metrics.
  • Performs within the Productivity Measure of the team (scorecard).
  • Handle Problem Management, Post Incident Reviews and RCA.


What you need to bring:

  • Bachelor’s degree in Engineering (or Equivalent).
  • Minimum 5 years of relevant experience in Enterprise Managed Service environment.
  • Certification on the latest track of Morpheus Certified Administrator is an added advantage.
  • Flexible to work in 24/7 support environment.


Technical Skills:

  • Install, Maintain and Configure Morpheus infrastructure.
  • Experience in Morpheus Identity and Access.
  • Experience in Morpheus Provisioning concepts.
  • Experience in Morpheus multi-tenant models.
  • Experience in Morpheus self-service.
  • Good Knowledge in Morpheus App, IaC type Blueprints.
  • Good Knowledge in App monitors.
  • Good Knowledge of Morpheus Plans, prices and costing.


Non-Technical Skills:

  • Excellent written and verbal communication skills.
  • Commitment to deliver high quality product and solution support.
  • Must achieve excellent customer satisfaction.
  • Take ownership and work with high productivity and efficiency.
  • Support other team members and seek their advice to make decisions on complex issues.

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