Senior Card Chargeback Associate

1 week ago

Bellary, Karnataka, India beBeeCard Full time ₹ 8,00,000 - ₹ 10,00,000
Chargeback Specialist - Card Operations

This role involves the effective management of chargebacks and disputes, ensuring compliance with regulatory requirements while minimizing financial losses for the bank, merchants, and cardholders.

Key Responsibilities
  • Chargeback Management
    • Conduct thorough investigations into disputes to ensure accurate documentation and defend against unwarranted chargebacks.
    • Identify trends and root causes of disputes, collaborating with internal teams and acquiring merchants to implement corrective actions.
    • Develop and maintain robust processes for chargeback handling and dispute resolution, aligning with business objectives and risk policies.
  • Dispute Reduction
    • Collaborate with merchants to design and implement fraud prevention tools, transaction verification processes, and best practices to reduce disputes.
    • Analyze dispute data to identify high-risk merchants, transaction types, or patterns leading to chargebacks.
    • Provide insights to stakeholders on improving dispute win rates and reducing loss ratios.
  • Process Optimization & Risk Control
    • Design and continuously improve operational processes for chargeback handling and dispute resolution, balancing risk mitigation with service delivery.
    • Maintain strong financial controls, ensuring adherence to regulatory requirements and internal risk policies.
    • Support business decisions by presenting data-driven insights and risk impact assessments.
  • Cross-Functional Collaboration
    • Partner with product and operations teams to assess risk impact of new initiatives and campaigns.
    • Provide input during product design and rollout to ensure risk controls are embedded from inception.
    • Present data-driven insights and risk impact assessments to support business decisions.
  • Compliance & Quality Monitoring
    • Ensure adherence to Visa, Mastercard, JCB, CUP, Diners, and other card scheme chargeback regulations.

 

 

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