Cloud Contact Center Specialist

4 days ago


Bellary, Karnataka, India beBeeContactCenter Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Cloud Contact Center Professional

A seasoned professional with extensive experience in designing, implementing, and maintaining cloud-based contact center platforms is sought after to deliver exceptional customer experiences.

The ideal candidate will have a deep understanding of contact center operations and a proven track record of working with stakeholders across multiple countries to drive business outcomes.

Key responsibilities include:

  • Design and Engineering
  • Collaborate with suppliers to establish standards and blueprints, ensuring new functionality aligns with these guidelines.
  • Operations and Maintenance
  • Work with suppliers to manage operational runs, enhancements, and platform changes, supporting problem and incident management.
  • Supplier Management
  • Monitor and manage supplier delivery to ensure contractual obligations and performance standards are met.
  • Internal IT Stakeholder Support


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