Audience Retention Specialist

1 week ago


Udaipur, Rajasthan, India beBeeRetention Full time ₹ 8,00,000 - ₹ 10,00,000
Job Title: Audience Retention Specialist

We are seeking a skilled professional to join our team as an Audience Retention Specialist.

  • We aim to achieve Exceptional Customer Experience through proactive measures that foster user loyalty and retention. Our ideal candidate will possess the expertise to drive this goal forward.

About the Role:

  • The successful candidate will be responsible for identifying listeners showing signs of disengagement or a high risk of churning, using data-driven insights to inform their approach.
  • This role requires hands-on campaign execution skills, with experience in building, launching, and optimizing campaigns using marketing automation platforms.
  • A deep understanding of product analytics tools is essential, including SQL proficiency for independent analysis and experience with Mixpanel, Amplitude, Google Analytics.
  • The Audience Retention Specialist will design and execute multi-channel campaigns (push, in-app modals, email) triggered by at-risk behavior, aiming to re-engage users before they cancel their subscriptions.
  • They will work closely with the main lifecycle team to ensure seamless user experience, aligning 'save' messages with 'engagement' messages.
Key Skills & Qualifications:
  1. Proven Experience: 4-7 years in churn management, user reactivation, or save strategies within a B2C subscription or mobile app business.
  2. Innovative Problem-Solving: A creative thinker who can challenge assumptions and develop industry-leading churn-mitigation strategies.
  3. Data Analysis & Campaign Execution: Strong analytical skills, with direct experience in building, launching, and optimizing campaigns using marketing automation platforms.
  4. Experimenter's Mindset: Skilled in designing and interpreting A/B tests to obtain clear, actionable answers.
  5. Musical Knowledge & Passion: A genuine interest in music and audio is essential for crafting resonant and effective campaigns.
Benefits:
  • An engaging work environment that fosters creativity and collaboration.
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
Others:

The successful candidate will be a key contributor to our team's success and will have the opportunity to make a meaningful impact on our audience retention efforts.



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