Strategic Risk Management Leader for Identity Verification
3 weeks ago
About the Role
We are seeking a highly skilled and experienced Risk Management Professional to lead our Driver Identity Verification team. As a Risk Management Professional, you will be responsible for providing strategic leadership and oversight to ensure the effective identification and mitigation of risks associated with driver identity verification.
Key Responsibilities
- Develop and implement risk management strategies to protect Amazon's interests and prevent account takeover and fraud
- Lead a team of investigators in conducting thorough risk assessments and investigations to identify and address potential security threats
- Collaborate with cross-functional teams to develop and implement process improvements and best practices to enhance risk management and mitigation
- Provide data analysis and insights to inform risk management decisions and drive business outcomes
- Develop and maintain relationships with key stakeholders, including program owners, to ensure effective communication and collaboration on risk management initiatives
- Stay up-to-date with industry trends and best practices in risk management and apply this knowledge to drive continuous improvement and innovation
About the Team
The Middle Mile Transportation Technology team builds complex software solutions that work across our vendors, warehouses, and carriers to optimize time and cost. Our team handles thousands of requests per second, makes business decisions impacting billions of dollars a year, and improves ordering and delivery experience for millions of online shoppers.
Requirements
- Minimum 2 years of experience in identity verification or fraud detection processes
- Prior experience in manufacturing, transportation, customer service, and/or distribution environments
- Minimum 5 years of overall experience, with at least 3 years of experience leading an operational organization in a global environment
- Bachelor's Degree from an accredited university or equivalent
- Ability to adapt to a 24 x 7 operating environment and pull data from databases using Excel, Access, SQL, and/or other data management systems
- Strong written and verbal communication skills, both remotely and face-to-face
- Evidence of success in operational management, operational enhancement, and operational change
- Coaching and leadership skills, including evidence of successful succession planning models
Preferred Qualifications
- Experience in Lean and Six Sigma
- Data management and data quality control experience with experience pulling and analyzing large sets of data
- Knowledge using data to drive root cause elimination and process improvement
- Knowledge in data and experience spotting trends and fixing gaps
- Experience in building Quick Site dashboards
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