Slimming Operations Manager
5 days ago
Overview:
VLCC is a leading wellness and beauty company that offers a range of services to enhance the physical and mental well-being of its customers. We are currently seeking an experienced and skilled Slimming Operations Manager to lead our Slimming team in delivering exceptional service and achieving financial targets.
Job Description:
The Slimming Operations Manager will be responsible for ensuring operational efficiency and effectiveness, while driving customer excellence and business profitability. This includes managing the daily operations of the Slimming department, supervising staff, and maintaining high standards of service delivery.
Key Responsibilities:
- Lead and develop the Slimming team to enhance performance and service delivery
- Ensure operational efficiency and adherence to SOPs
- Maintain customer satisfaction scores above 90%
- Achieve monthly and yearly financial targets (revenue and profit margins) for the Slimming department
- Monitor and review progress of clients after each slimming session
- Ensure cleanliness, hygiene, and maintenance of the Slimming Department, promoting a positive work environment
- Responsible for grooming, training, discipline, and welfare of Slimming staff
- Conduct recruitment, induction, and orientation of new Slimming staff as per SOPs
- Liaise with the Corporate Office for updates, technical inputs, and stock availability
- Send required information to the corporate office, including the number of clients booked, completed packages, and Slimming efficacy reports
Requirements:
- PhD / MSc. in Nutrition and Dietetics with a minimum of 4-5 years of experience in a similar field
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Technical knowledge in Slimming services
- Proven ability to set and achieve sales targets, driving revenue growth and maximizing profitability
- Financial acumen and ability to manage P&L
Benefits:
- Competitive salary with performance-based incentives
- Health benefits
- Other perks as per company policy
Estimated Salary: ₹800,000 - ₹1,200,000 per annum
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