Slimming Department Team Lead

3 weeks ago


Delhi, Delhi, India VLCC Full time

Key Responsibilities:

As a Slimming Department Team Lead at VLCC, you will be responsible for leading the Slimming team to deliver exceptional service and achieve financial targets.

Key Performance Indicators:

  • Achieve monthly and yearly financial targets (revenue and profit margins) for the Slimming department.
  • Maintain customer satisfaction scores above 90%.
  • Ensure operational efficiency and adherence to SOPs.

Leadership and Team Management:

1. Responsible for grooming, training, discipline, and welfare of Slimming staff.

2. Conduct recruitment, induction, and orientation of new Slimming staff as per SOPs.

3. Check attendance (plan for absenteeism), work allocation (Slimming bookings & distribution/rotation of work), manage weekly off days for Slimming staff.

4. Lead and develop the Slimming team to enhance performance and service delivery.

Customer Excellence:

1. Drive customer excellence by ensuring high standards of service by the Slimming team.

2. Ensure regular follow-up of clients and execution of packages within validity.

3. Address client concerns proactively and ensure client satisfaction.

Operational Excellence:

1. Ensure safe handling and maintenance of all equipment of the Slimming section.

2. Monitor and review progress of clients after each slimming session.

3. Ensure cleanliness, hygiene, and maintenance of the Slimming Department, promoting a positive work environment.


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