Department Head

5 days ago


Delhi, Delhi, India Reliance Retail Full time
Job Purpose

As a Department Head at Reliance Retail, you will be responsible for driving sales growth through efficient department operations, delivering exceptional customer service, and motivating and retaining store personnel. You will ensure adherence to company norms and contribute to the overall success of the store.

Key Responsibilities
  • Align departmental sales plans and quotas with business objectives, ensuring gross margin, stock on hand, brand mix, and discounts are managed as per strategy.
  • Maintain operational consistency across stores, including merchandise, billing, demos, and inventory, through systematic reviews.
  • Address field requirements with well-thought-out solutions to consistently meet department targets.
  • Ensure the right product and merchandise mix, driving sales effectiveness and brand-family balance.
  • Analyze store sales performance and take necessary actions to meet objectives.
  • Lead and motivate the store operations team to achieve sales and efficiency targets, aligning with the company's vision and values.
  • Set clear performance goals, track progress, provide feedback, and address performance issues promptly.
  • Identify and develop successors for critical positions within the department.
  • Manage inventory and assortment according to plan, ensuring adherence to process through planogram audits.
  • Engage with customers to gather feedback on service and processes, continuously improving based on their input.
  • Stay informed on market competition and foster a customer-obsessed culture by prioritizing customer-centricity.
Key Performance Indicators
  • Gross Margin, SOH
  • Segment & Brand mix
  • Discount Management
  • Brand share
  • Finance - Paper/card VM Implementation
  • Achieve Nos - TGT Vs Ach, RCP, Attachment, EOL.
  • Customer Experience - VOC - Participation, score, SQA, complaints, People Management.
  • Business Acumen - Profitability, Competition.
  • Jio Business - Activations, Recharges, CAF Rejections
Job Requirements

  • Functional Competencies:
    • Operational Effectiveness
    • Finance Management
    • Analysis and Problem Solving
    • Results Orientation
  • Behavioural Competencies:
    • Self-Development
    • Emotional Intelligence
    • Customer Service Orientation
    • People Management
    • Communication
    • Teamwork and Collaboration


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