Experience Leader

2 days ago

Hyderabad Secunderabad Telangana, India beBeeCustomerEngagement Full time US$ 1,04,000 - US$ 1,30,878

Key Role: Customer Experience Center Lead

About the Opportunity

We are seeking a seasoned professional to lead our Customer Experience Center, driving customer engagement and loyalty through strategic education programs, events, and facility management.

Responsibilities:
  • Develop and implement customer-centric education initiatives that align with business objectives and meet customer needs, promoting brand awareness and positioning us as innovation leaders.
  • Spearhead customer-focused events, conferences, and laboratory tours, showcasing our leading technologies and solutions, while fostering collaboration with cross-functional teams.
  • Establish and pursue operational objectives for the Customer Experience Centre, ensuring continuous improvement in performance and customer satisfaction.
Operational Excellence:
  • Establish key performance metrics, delivering regular reports that inform executive decision-making and drive operational efficiency improvements.
  • Lead efforts to enhance operational standards, implementing best practices that promote a safe, state-of-the-art environment.
Culture of Excellence:
  • Provide strategic leadership to a team of trainers, developing their capabilities and aligning their efforts with our organizational vision.
  • Establish a culture of continuous improvement, focusing on team development, innovation, and outstanding customer experiences.
Team Leadership:
  • Set clear goals and performance metrics for the team, ensuring alignment with our long-term growth objectives and fostering collaboration and problem-solving.
  • Drive initiatives that improve team efficiency, talent development, succession planning, and leadership growth within the team.

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