Executive Operations Manager

5 days ago

Bengaluru, Karnataka, India beBeeCompliance Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

We are seeking a seasoned Senior Operations Executive – GRC to lead our operations at the executive level. The ideal candidate will possess expertise in ServiceNow administration, with hands-on experience in Governance, Risk & Compliance (GRC) modules, and the ability to ensure platform stability, integrations, and compliance processes.

Key Responsibilities:
  • Administer and configure the ServiceNow platform, including GRC modules
  • Perform DevOps activities, including code deployments across environments
  • Develop and implement fixes for production defects
  • Monitor and manage ServiceNow integrations with external systems
  • Resolve ServiceNow incidents and provide root cause analysis
  • Maintain user roles, permissions, and platform stability
  • Support audits and compliance reporting
  • Ensure smooth platform upgrades and patches
  • Automate operational tasks to improve efficiency
  • Maintain detailed operational documentation and runbooks
Required Skills and Qualifications:
  • 5+ years of ServiceNow administration experience
  • 2+ years of hands-on experience with ServiceNow GRC modules
  • Certifications:
  • ServiceNow CSA
  • GRC: Integrated Risk Management (IRM) Fundamentals
  • GRC: Integrated Risk Management (IRM) Implementation
  • Experience in ServiceNow support & maintenance, including incident resolution
  • Proven experience with code deployments, integration monitoring, and defect fixes
  • Strong knowledge of Governance, Risk, and Compliance (GRC) processes
  • Familiarity with ITIL processes and change management
  • Knowledge of ServiceNow scripting (JavaScript, GlideAPI) is a plus

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