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Digital Incident Resolution Specialist

2 weeks ago

Gurgaon, Haryana, India Hexaware Technologies Full time

As a Digital Incident Resolution Specialist, you will play a pivotal role in ensuring seamless operations and superior service delivery at Hexaware Technologies.

Key Responsibilities:

  • Manage and lead the incident management process to minimize impact on business operations.
  • Collaborate with cross-functional teams to streamline incident handling and communication.
  • Develop and implement incident response plans to ensure swift identification, resolution, and recovery of application-related incidents.
  • Analyze incident trends and root causes to recommend preventive measures and improvements in processes, applications, and infrastructure.

Required Skills and Qualifications:

  • Bachelor's degree in computer science or related field.
  • Minimum 5 years of progressive experience in incident management and application support within a technology-driven environment.
  • Proven track record of successfully managing high-impact incidents and driving their resolution.

Benefits:

  • Competitive salary and performance-based incentives.
  • Comprehensive health and wellness benefits.
  • Professional development opportunities.
  • Collaborative and innovative work environment.