Customer Support Specialist

2 weeks ago

Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 45,00,000 - ₹ 75,00,000

Job Opportunity:

 

About the Role

The Helpdesk Associate role involves advising and assisting users in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures.

Screens, diagnoses, researches, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc.

Provides quick response to ensure maximum uptime of all users.

 

Key Responsibilities
  • Manages customer interactions & records reported issues in the IT Service Management (ITSM) system.
  • Identifies issues, applies fixes, and investigates root causes using internal instructions.
  • Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail.
  • Screens, refers, and diagnoses internal inquiries and work requests relating to PC maintenance.
  • Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all online system problems are resolved in an accurate and timely manner.

 

Required Skills and Qualifications
  • Ideal candidates possess a university education, preferably a technical degree or Microsoft certifications.
  • Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications is essential.
  • Experience of providing Hybrid (Office and Remote) IT support is an advantage.
  • Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills.
  • Good communication and customer service skills.
  • Fluency in English language.
  • Flexibility to work shifts if required.

 

Benefits

This role offers opportunities for growth and development in a dynamic environment.

 

Others

Please note that we value diversity and inclusion in our workplace.

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