Senior Collaboration Tools Specialist

1 week ago

Hyderabad Secunderabad Telangana, India beBeeTechnical Full time ₹ 1,04,000 - ₹ 1,30,878

Job Description

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Your primary role involves providing technical support for various collaboration tools, ensuring seamless user experiences and efficient problem resolution.

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Key Responsibilities:

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  • Respond promptly to user inquiries and technical issues related to file sharing, chat applications, Google Workspace, design tools, cloud-based workflow tools, and DevOps tools.">
  • Diagnose and resolve complex technical problems utilizing AI-driven diagnostics and troubleshooting tools.">
  • Collaborate with IT teams and vendors to escalate and resolve issues, minimizing disruption to users.">
  • Configure and maintain collaboration tools to meet the needs of various departments and teams.">
  • Optimize tool settings and integrations to enhance user experience and productivity.">

Required Skills and Qualifications

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Bachelor's degree in Computer Science, Information Technology, or a related field is required. Additionally, 3+ years of experience in a technical support or IT role, with a focus on collaboration tools, is essential.

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Key Requirements:

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  • Strong knowledge of file sharing, chat applications (Slack, MS Team), Google Workspace, design tools, cloud-based workflow tools, and DevOps tools.">
  • Experience with AI technologies and their application in collaboration tools.">
  • Excellent problem-solving and analytical skills, with the ability to diagnose and resolve technical issues quickly.">
  • Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.">
  • Ability to work independently and as part of a team, managing multiple priorities and meeting deadlines.">
  • Strong proficiency in Azure, including Functions, .NET, Vault, and VS Code.">
  • Strong proficiency in REST API calls and programming languages.">

Benefits

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This role offers opportunities for growth and development in a dynamic environment. If you are passionate about collaboration tools and possess the required skills, we encourage you to apply.

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Others

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We value diversity and inclusion in our organization and welcome applications from candidates with diverse backgrounds.

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