Customer Service Advocate

2 weeks ago

Pune, Maharashtra, India beBeeCustomerSupport Full time ₹ 1,42,000 - ₹ 35,00,000

Job Opportunity

The Customer Success Intern will play a crucial role in managing candidate communications, verifying documentation and ensuring that all candidate interactions are handled with professionalism and empathy.

  • Be a candidate champion, addressing inquiries and resolving issues via email or chat.
  • Review candidate-provided documents for completeness and accuracy, communicating clearly if additional information is required.
  • Educate candidates on the documentation process, providing guidance and support to ensure they understand the requirements.
  • Document candidate interactions and feedback to identify trends and areas for improvement in the candidate experience.
  • Collaborate with cross-functional teams to address candidate needs and enhance the overall experience.
  • Create and maintain support documentation to streamline common and recurring questions.
  • Assist Candidate Success Managers with tasks such as updating candidate information and informing internal teams of any escalated issues.
  • Handle level 1 escalations that require a solid understanding of our documentation and candidate support processes.

Essential Skills & Qualifications

  • A strong communicator with excellent written and verbal skills.
  • Familiarity with customer support and/or candidate management principles.
  • An ability to work independently and collaboratively as part of a team.
  • Strong organizational skills and attention to detail.

Benefits & Opportunities

  • High Agency: Take initiative, make decisions, and tackle challenges proactively.
  • Communication Champion: Communicate with clarity, professionalism, and empathy.
  • Detail Detective: Excel at solving problems and have a keen eye for detail.
  • Tech Savvy: Be comfortable with Google Sheets and eager to learn new software tools.
  • Team Player: Collaborate enthusiastically and be always eager to learn and grow.

Work Structure

  • 6-Day Workweek: This is a fast-paced, full-time internship where you'll work six days a week Monday-Saturday.
  • Night Shifts & Weekends: While not a regular requirement, there may be times when you'll need to work night shifts or Sundays. When that happens, your extra efforts will be recognized and rewarded.
  • Overtime (OT): If you're required to work on Sundays or night shifts, you'll receive overtime pay as per company policy.
  • Work Hours: You'll be working 9 hours a day, with a 1-hour break to recharge.

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