High-Tech Troubleshooter

2 weeks ago

Gurgaon, Haryana, India beBeeExpertise Full time ₹ 13,08,800 - ₹ 20,86,400
">Technical Support Specialist">

The primary focus of this role is to provide technical support and services for hardware, software, and network-related issues. As a Technical Support Specialist, you will be responsible for monitoring the performance and availability of technology systems and applications.

  • Implement system upgrades, updates, and backups to ensure the maintenance of hardware and software systems.
  • Manage and resolve service requests and incidents in an efficient manner.
  • Provide advanced technical support to end-users for hardware, software, and network-related issues.
  • Perform the setup and configuration of new hardware and software with guidance.
  • Manage and maintain network infrastructure with guidance, mitigating potential incidents that impact the network operations.
  • Monitor network performance and troubleshoot connectivity issues and supports the implementation of network security measures.
  • Generate reports on system performance, incidents, and resolutions.
Key Responsibilities">
  1. System Maintenance: Implement system upgrades, updates, and backups to ensure the maintenance of hardware and software systems.
  2. Incident Management: Manage and resolve service requests and incidents in an efficient manner.
  3. Technical Support: Provide advanced technical support to end-users for hardware, software, and network-related issues.
  4. Setup and Configuration: Perform the setup and configuration of new hardware and software with guidance.
  5. Network Infrastructure: Manage and maintain network infrastructure with guidance, mitigating potential incidents that impact the network operations.
  6. Network Performance Monitoring: Monitor network performance and troubleshoot connectivity issues and supports the implementation of network security measures.
  7. Reporting: Generate reports on system performance, incidents, and resolutions.
"],

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