Customer Service Ambassador

1 week ago

Mumbai, Maharashtra, India beBeeCustomerSupport Full time ₹ 25,00,000 - ₹ 40,00,000

Job Overview

We are seeking a highly skilled Customer Support Professional to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service, ensuring customer satisfaction, and delivering a positive customer experience.

This is a full-time on-site role that requires interacting with customers, addressing their inquiries and concerns, and providing timely and efficient solutions.

Key Responsibilities:

  • Provide excellent customer support via phone, email, or in-person interactions
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Collaborate with internal teams to resolve complex customer issues
  • Maintain accurate records of customer interactions and issue resolutions
  • Contribute to the development of customer-facing processes and procedures

Requirements:

  • Bachelor's degree in a related field (e.g., Communications, Business Administration)
  • Minimum 6 months of customer service experience
  • Excellent verbal and written communication skills
  • Ability to empathize with customers and provide exceptional service
  • Problem-solving and conflict resolution skills
  • Good organizational and time management skills

Benefits:

  • Competitive salary range: up to $100,000 per year
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment

Location:

  • Mumbai

Hiring Location:

  • Western Railway: Churchgate to Mira Road
  • Central Railway: CST to Thane
  • Harbour Railway: Masjid to Vashi

About Us:

We are a technology consulting and project execution company that delivers innovative solutions and exceptional customer service to our clients.

We strive to create a positive and inclusive work environment that values diversity, equity, and inclusion.

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