
Senior Customer Service Manager
16 hours ago
We are seeking an experienced Customer Service Operations Specialist to join our team. The successful candidate will be responsible for ensuring a premium customer service experience across all channels in emerging markets.
The ideal candidate will have a strong background in consumer service operations, with expertise in process optimization and continuous improvement. They will also possess excellent stakeholder management skills and be able to adapt quickly to a dynamic environment.
Key Responsibilities:- Manage BPO/vendor operations: drive targets, align processes, and act as first escalation point.
- Monitor KPIs: NPS, AHT, case backlogs, service levels, and quality standards.
- Lead business reviews with vendors (monthly/quarterly/annual).
- Bachelor's degree in Business, Communication, or related field.
- 3+ years of experience in Contact Vendor Management within Retail, Digital, or eCom.
- Expert knowledge in Consumer Service operations.
- Strong project management & reporting experience.
- Opportunity to work with a leading company in the industry.
- Collaborative and dynamic work environment.
- Potential for career growth and development.
-
Customer Service Representative
1 week ago
Bharatpur, Rajasthan, India beBeeCustomer Full time ₹ 1,20,000 - ₹ 2,64,000Customer Support SpecialistWe are seeking a skilled and customer-focused Customer Support Specialist to join our team.The ideal candidate will have excellent communication and interpersonal skills, with the ability to work independently and remotely.They should possess strong problem-solving skills, with experience in providing technical support to resolve...
-
Bharatpur, Rajasthan, India beBeeITService Full time ₹ 10,00,000 - ₹ 20,00,000Job Title: Senior IT Service Management (ITSM) Specialist TrainerWe are seeking a seasoned IT Service Management professional to lead our team of trainers, mentors, and developers. The ideal candidate will have over 10+ years of experience in managing IT service delivery, process governance, and continual improvement.This role is designed for a professional...
-
Customer Service Operations Manager
7 days ago
Bharatpur, Rajasthan, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 12,00,000We are seeking an experienced professional to oversee our day-to-day operations. The ideal candidate will manage service levels, coach team members, and drive process improvements to enhance customer satisfaction.Key Responsibilities:Monitor daily volumes, response times, and customer satisfaction metrics (CSAT, FCR, AHT, etc.).Manage email and chat...
-
International Customer Service Ambassador
1 week ago
Bharatpur, Rajasthan, India beBeeCustomerSupport Full time US$ 45,000 - US$ 65,000We are seeking a dedicated and skilled Senior International Customer Service Representative to join our team. This role involves providing exceptional customer support to clients in Ontario, Canada, via phone, email, or chat.The ideal candidate will be a quick-thinking problem solver with excellent business communications skills in English, able to work...
-
Bengaluru On-Site Customer Service Manager
15 hours ago
Bharatpur, Rajasthan, India beBeeCustomerService Full time ₹ 80,00,000 - ₹ 1,20,00,000OverviewThis is a full-time, on-site role for a Customer Service Manager located in Bengaluru. The Customer Service Support Manager will be responsible for managing a team of customer service representatives.Key Responsibilities:Ensure customer satisfaction by developing and implementing effective support strategies.Monitor performance metrics to identify...
-
Senior Service Operations Manager
9 hours ago
Bharatpur, Rajasthan, India beBeeService Full time ₹ 15,00,000 - ₹ 20,00,000Service Operations LeaderWe seek a skilled leader to oversee our service operations, ensuring seamless execution and customer satisfaction.Key Responsibilities:Manage Service Deliverables: Direct and coordinate service operations for press part tooling customers.Contract Execution: Handle AMC contracts and ensure timely fulfillment.Customer Complaint...
-
Customer Service Professional
1 day ago
Bharatpur, Rajasthan, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 12,00,000We are seeking a skilled and compassionate customer service professional to deliver exceptional service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Handle inbound and outbound calls in a professional and courteous manner.Address customer inquiries, resolve issues, and provide product and service information.Maintain...
-
Customer Service Advocate
1 week ago
Bharatpur, Rajasthan, India beBeeCustomer Full time ₹ 20,00,000 - ₹ 40,00,000Customer Service ExpertJob Summary:This is a full-time on-site role for a Customer Service Representative. The ideal candidate will be responsible for providing exceptional customer support, ensuring customer satisfaction, and delivering a positive customer experience.Key Responsibilities:Respond to customer inquiries and concerns in a timely and efficient...
-
Customer Service Representative
3 days ago
Bharatpur, Rajasthan, India beBeeCustomer Full time ₹ 4,00,000 - ₹ 8,00,000Customer Service RepresentativeThe role of a Customer Service Representative is multifaceted, requiring strong interpersonal and communication skills to manage patient relationships effectively. The right candidate will be able to provide excellent customer service, handle receptionist duties, and maintain accurate records using MS Office for data...
-
Customer Service Representative
7 days ago
Bharatpur, Rajasthan, India beBeeCustomerService Full time ₹ 9,00,000 - ₹ 15,00,000We are seeking a skilled Customer Service Representative to handle customer inquiries, resolve issues, and provide exceptional support. This role requires a strong focus on delivering excellent service, ensuring timely updates, and maintaining positive relationships with clients.Key Responsibilities:Act as the first point of contact for customer queries via...