Senior Customer Service Manager

16 hours ago


Bharatpur, Rajasthan, India beBeeOperations Full time ₹ 12,00,000 - ₹ 18,00,000
Customer Service Operations Specialist

We are seeking an experienced Customer Service Operations Specialist to join our team. The successful candidate will be responsible for ensuring a premium customer service experience across all channels in emerging markets.

The ideal candidate will have a strong background in consumer service operations, with expertise in process optimization and continuous improvement. They will also possess excellent stakeholder management skills and be able to adapt quickly to a dynamic environment.

Key Responsibilities:
  • Manage BPO/vendor operations: drive targets, align processes, and act as first escalation point.
  • Monitor KPIs: NPS, AHT, case backlogs, service levels, and quality standards.
  • Lead business reviews with vendors (monthly/quarterly/annual).
Required Skills and Qualifications:
  • Bachelor's degree in Business, Communication, or related field.
  • 3+ years of experience in Contact Vendor Management within Retail, Digital, or eCom.
  • Expert knowledge in Consumer Service operations.
  • Strong project management & reporting experience.
Benefits:
  • Opportunity to work with a leading company in the industry.
  • Collaborative and dynamic work environment.
  • Potential for career growth and development.


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