Infrastructure Specialist

We are at an exciting time, and our purpose is to drive progress. Our clients have the power to change the world and do great things for global progress, and we exist to simplify global business operations that hinder this progress.

Progress only happens when people come together and take action. We're committed to building a culture where our team can achieve this.

We have an opportunity for you to join our team as an IT Infrastructure specialist. In this full-time and permanent position, you'll work with regional coverage, making a significant impact on our IT Operations Department and its growth.

Your key responsibilities will include:

• Building effective relationships with technical leads, peers, and teams.
• Serving as a point of escalation for daily operational issues in IT Infrastructure.
• Overseeing operational tasks and ensuring proper documentation is maintained.
• Collaborating closely with stakeholders for any changes or requests for new services.
• Providing support in solving incidents, service requests, and problems.
• Executing the resolution of all incidents and problem enquiries.
• Being involved in changes and ensuring adherence communication is released.
• Maintaining continuity in service provision and restoring required services in case of disruption.
• Managing third-party vendors for incident management through to resolution.
• Checking technical conditions of IT equipment and landscape.
• Building and provisioning IT hardware (Servers, Storage, etc.).
• Maintaining and updating systems periodically as required by vendors, compliance, or lifecycle management.
• Monitoring and reporting on system performance and taking corrective action when necessary.
• Providing reporting on an ad-hoc basis.
• Supporting internal office moves if required.
• Keeping up-to-date documentation and tasks for audit purposes.
• Taking an active role in IT Infrastructure related projects when needed.
• Acting as a 1st line support on the Infra team and establishing good relationships with members of 2nd and 3rd line support groups.
• Actively participating in information and knowledge sharing within the team.
• Working towards acquiring understanding of our procedures and technical landscape to drive customer issues to resolution in a timely and efficient manner.
• Understanding and complying with our Information Security & Compliance Framework and guidelines.
• Continuing to expand customer service repertoire and exploring customer-facing best practices.
• Assisting project teams with integrating new systems following acquisitions when necessary.

To be successful, you'll need to possess:

• A general working knowledge of Active Directory, Windows Server OS (2012 and higher version), Virtualization – Hyper-V, VMWARE, Server hardware - Dell, HP, Storage Devices - Nimble / Alletra, Office 365 / Exchange server Management, Mimecast, OKTA, etc.
• Experience working in a Service Desk environment operating within an ITIL framework within a similar position or within the IT sector is beneficial.
• Excellent attention to detail and strong written and verbal communication skills.
• The ability to prioritise, organise, and multitask while working in a busy environment.
• 8-10 years of IT experience in similar roles of IT Infrastructure management, Wintel Admin.
• Service Delivery / Client Orientation / Customer Service.
• Advanced technical troubleshooting skills.
• Full coverage to support business hours.
• Communication / responsiveness, Analytical Skills / Troubleshooting Skills.
• Working knowledge of ITIL compliance standards and successful methods to integrate those into corporate compliance processes is beneficial/ ITIL certified.
• Excellent communication skills and fluent English.
• Experience of working in a global team and in/for different jurisdictions (excellent English communication skills).

We offer flexible hybrid working arrangements and birthday leave.