Highly Skilled Logistics and Customer Service Expert Wanted

5 days ago

Mumbai, Maharashtra, India beBeeExpert Full time ₹ 90,00,000 - ₹ 1,20,00,000

We are seeking a skilled Logistics and Customer Service Expert to join our Supply Chain team in Mumbai, India.

Job Description

As a Logistics and Customer Service Expert, you will play a key role in ensuring smooth and timely shipment operations, both import and export. You will be responsible for coordinating shipments, monitoring and analyzing shipment data, and collaborating with freight forwarders, vendors, and third parties to ensure seamless processes.

Responsibilities:
  • Coordinate import export shipments, including customs clearance and documentation
  • Monitor and analyze shipment data to spot compliance issues and take corrective action
  • Collaborate with freight forwarders, vendors, and third parties to keep the process seamless
  • Manage domestic and international dispatches, ensuring timely delivery
  • Handle customer orders, shipment tracking, and delivery updates with accuracy
  • Resolve customer queries and complaints promptly to maintain high satisfaction
  • Maintain Management Information System (MIS) reports related to imports, exports, and inventory
  • Post Goods Receipt Note (GRN) in SAP without error
Required Skills and Qualifications

We are looking for someone who can bring both expertise and enthusiasm to the role. Minimum 3 years of hands-on experience in Logistics and Customer Service is required. Proficiency in SAP is a must. Strong problem-solving mindset, customer-focused attitude, clear and confident communication skills, adaptability, and analytical skills with the ability to balance cost, compliance, and customer needs are essential.

Benefits

We offer an international working experience with a tight-knit network of employees, making it easy to connect and learn from people across different functions. We are a truly innovative company with a strong team spirit, openness to new ideas, and great opportunities to grow and develop your career.

Others

We celebrate diversity and are committed to an environment where all colleagues contribute for the benefit of our employees, our products, and our communities.

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