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Highly Skilled Customer Service Representative
3 weeks ago
Job Overview:
We are seeking a highly skilled Customer Service Representative to handle customer inquiries through chat in a professional and timely manner. This role involves providing accurate information regarding products/services, resolving customer concerns efficiently, and ensuring customer satisfaction.
The successful candidate will have excellent written communication skills, the ability to multitask and handle pressure in a fast-paced environment. Prior experience in BPO/chat support is an added advantage.
Key Responsibilities:
- Handle customer queries through chat in a professional and timely manner.
- Provide accurate information regarding products/services.
- Resolve customer concerns efficiently while ensuring customer satisfaction.
- Document all interactions in the system as per company policies.
- Follow standard procedures and guidelines while troubleshooting.
- Collaborate with internal teams for issue resolution when needed.
Requirements:
- Education: Undergraduate / Graduate in any discipline.
- Communication Skills: Excellent written English communication is mandatory.
- Ability to multitask and handle pressure in a fast-paced environment.
- Prior BPO/chat support experience is an added advantage.
