Hospitality Leader

3 days ago

Vadodara, Gujarat, India beBeeFrontOffice Full time ₹ 5,00,000 - ₹ 9,00,000
Job Title

A Front Office Manager is responsible for leading the front office team, ensuring seamless day-to-day operations, and delivering exceptional guest experiences.

Key Responsibilities:

  • Develop and implement front office strategies to enhance customer satisfaction and loyalty.
  • Train and mentor front office personnel on policies, procedures, and best practices.
  • Schedule and manage front office staff to ensure optimal coverage and productivity.
  • Evaluate job performance of each front office employee and provide constructive feedback for improvement.
  • Build and maintain strong relationships with internal stakeholders, including housekeeping, food and beverage, and maintenance teams.
  • Ensure accurate room status information and communicate effectively with guests and internal teams.
  • Resolve guest complaints promptly and efficiently, demonstrating empathy and problem-solving skills.
  • Monitor and maintain group requirements, updating relevant information in a timely manner.
  • Review and complete credit limit reports, ensuring accuracy and compliance.

Requirements:

  • Proven experience in hotel management or a related field.
  • Excellent communication, interpersonal, and leadership skills.
  • Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple deadlines.

Working Conditions:

Our team values collaboration, innovation, and continuous improvement. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

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